FAQ

HOW CAN I TRACK MY ORDER?
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take up to 48 hours for your tracking number to be activated. If the order was packed on the weekend, it will be updated on the next available business day.

CAN I UPDATE MY ORDER OR CHANGE MY SHIPPING ADDRESS?
As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to update your order upon request. Please reach out to our team at info@enknatajewelry.com or  text us to: 781-888-8056 and we will do our best to support you.

DO YOU OFFER FREE SHIPPING?
All orders over $100 qualify for free shipping.

HOW DO I TAKE CARE OF MY JEWELRY?
Enkanta Jewelry Care

Remove when sleeping.
Keep it dry! Remove when bathing or swimming.
Avoid direct contact with salt water and harsh chemicals such as chlorine or detergents.
Allow perfumes and lotions to dry before wearing your jewelry.
Remove when working out.
Store in your Enkanta Box or Pouch.

WHAT IS YOUR RETURN POLICY?
Full priced items are eligible for returns within 14 days of receiving your product. Items Purchased on sale are considered final sale and not eligible for return. If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item. To be eligible for a refund, your item must be returned in its original packaging, new and unworn, in re-stockable condition.
Original shipping fees are non-refundable.


HOW DO I USE DISCOUNT OR PROMO CODES?
Enter your discount or promo code at checkout to apply it to your order.
Only one discount code, offer or promotion is valid per order. Discount codes, sales and promotions cannot be applied to previous purchases.
Discount codes are valid one time per user unless otherwise noted.
For issues with discount or promo codes not working at checkout, please reach out to our Customer Care team directly at info@enkantajewelry.com